Modernise your business communications with Transparity’s Teams Telephony Solution
Microsoft’s Communication platform is a versatile, cloud-based environment designed to unify business operations. By incorporating tools for telephony, messaging, video conferencing, and document sharing into one streamlined interface, our Teams Telephony Solution empowers organisations to improve connectivity and efficiency. Transparity, a trusted Microsoft Teams partner, offers tailored Teams Telephony Solutions to unlock the full potential of Microsoft’s communication suite.
Transparity as an Azure Expert MSP with a direct relationship to Microsoft can leverage funding to aid you in your transformations.
Wherever you are in your communications journey, we are on hand to ensure you take the right steps to solve your business challenges and make the most out of what Microsoft Teams has to offer.
If you’re relying on fragmented tools or outdated systems like traditional PBX phone setups or ad hoc platforms, you may be feeling the frustrations of inefficiencies, higher costs, and slower decision-making.
Let us help you streamline your workflows and enhance productivity by guiding you through the transition to Microsoft Teams, a unified, cloud-based communication solution that integrates telephony, messaging, video, and collaboration, all in one platform.
Have you started using some cloud-based tools but still find your communication disjointed? If fragmented user experiences or limited integration with your critical systems, like CRM or ERP, are holding your business back, we can help.
We’ll work with you to deepen integration between your tools, business applications, and security frameworks, helping you make the most of Microsoft’s Communications Platform.
If you already enjoy seamless collaboration with fully integrated communication systems, you know the power of unifying telephony, omnichannel messaging, and business applications in one secure platform. However, you might still be looking to boost employee adoption, optimise IT costs, or ensure compliance with regulations.
Transparity is here to help you go even further, integrating advanced features like AI-driven chatbots or omnichannel customer support to elevate your engagement and overall efficiency.
If you’re leveraging AI-driven communication systems, you will already be experiencing enhanced efficiency and customer experiences through features like voice-to-text, chatbots, predictive analytics, and real-time language translation. However, staying ahead of rapid advancements in AI, ensuring ethical use, and balancing automation with human-led interactions remain critical challenges in achieving an optimal and compliant communication strategy.
Transparity can help you continuously optimise AI capabilities and explore innovations in communication technology.
“Transparity outperformed their competitors during the selection process we undertook to choose a Supplier to help us deliver Microsoft Teams, and I was delighted that the high standards they set in the early stages were maintained throughout the project. Having consistent, accessible, high quality support across technical and non-technical roles was invaluable and a major contributor to a successful project. I would engage Transparity for other relevant work that may arise in the future and would encourage others to do the same.”
As your Microsoft Teams partner, Transparity provide a seamless pathway for modernising your business communication infrastructure. With a comprehensive range of services, from assessing your existing telephony setup to delivering tailored designs and implementations, we ensure your transition to Teams telephony is smooth and effective. Each step is thoughtfully planned to align with your organisation’s needs, empowering you with reliable and scalable communication tools.
We offer comprehensive assessments to guide your transition to Microsoft Teams, including evaluating your current telephony setup and providing actionable recommendations for migrating to Teams. As well as offering assessments of your current Teams set up for guidance on enhancing and further integrating Teams into your organisation’s communication strategy.
Our discovery phase begins with a comprehensive evaluation of your current telephony platform and the supporting network infrastructure. From there, we move into the design phase, where we produce a detailed plan that outlines key decisions and configurations, setting the foundation for a seamless implementation process.
We are dedicated to ensuring the seamless adoption of your new telephony solution by providing comprehensive communication, engagement, and education strategies tailored to your organisation’s needs. From detailed planning to execution, our approach focuses on empowering your users and stakeholders with the knowledge and confidence to embrace the transition.
During this phase, our team builds and configures the agreed-upon services, ensuring every detail aligns with the comprehensive design plan. Our experts work diligently to bring your tailored telephony system to life, leveraging industry best practices to create a robust and seamless communication platform for your organisation.
Once the deployment phase is complete, this stage focuses on thoroughly testing all implemented services and configurations. Conducted in collaboration with customer representatives, this rigorous testing ensures the solution is fully operational, meets expectations, and is ready for seamless use in your organisation.
Equipping your team with the right knowledge is crucial for the successful adoption of any new technology. At Transparity, we provide interactive, trainer-led sessions designed to empower your team with the skills and confidence to fully embrace Microsoft Teams calling. These sessions are led by certified experts and tailored to inspire your organisation’s champions.
As the initial testing wraps up and your team is equipped with the skills and knowledge from our training sessions, it’s time to transition to the next vital stage: the Pilot. Transparity collaborates closely with your team during this phase to ensure a smooth and successful trial, paving the way for a seamless deployment of your tailored telephony solution.
Our services include seamless migration planning and go-live support, ensuring your organisation’s transition to Microsoft Teams is smooth and efficient. From migrating numbers to the new signalling protocol (SIP) platform (Microsoft/Gamma) to assigning the necessary policies, groups, and telephone numbers, we manage every detail to provide a streamlined telephony solution tailored to your needs.
Transparity’s Digital Workplace team helps organisations unlock the full potential of Microsoft 365, creating secure, modern, and collaborative environments. From Teams and SharePoint to Viva and Intune, we deliver tailored solutions that boost productivity and engagement.
With built-in security, expert guidance, and user-focused adoption support, we ensure long-term value. As a trusted Microsoft Solutions Partner with 200+ Microsoft-certified experts, we help you build a digital workplace that’s ready for the future.
Microsoft is positioned highest on the Ability to Execute and furthest on Completeness of Vision axis in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS), Worldwide.
Core Telephony Functionality:
Everything in Basic Plus:
Operator Connect allows seamless integration with trusted telecommunications providers, while Microsoft Calling Plans offer a simple, direct solution for managing call charges through Microsoft. Both options, combined with Microsoft Teams Phone, transform your communication system into a unified platform, providing employees with a primary phone number to make and receive calls within and beyond your organisation.
A fast and simple way to set up calling without additional technical configurations. It does not require a session border controller (SBC) or ‘voice trunk’. Great for:
A quick and easy way to integrate with calling while maintaining existing service provider agreements and leveraging the customisation and flexibility of direct routing. Great for:
Highly customisable approach that allows you to maintain existing service provider agreements and use on-premises/hybrid hardware. Great for:
In this on-demand webinar, you’ll learn how to kickstart your Microsoft 365 Copilot journey with guidance on crafting a successful deployment and adoption strategy.
Discover how clients have saved valuable time and achieved significant returns on investment, hear success stories from companies like Mace Group, and explore advanced topics such as Business Process Automation through AI Agents with insights from Microsoft experts.
Yes, existing PSTN infrastructure can often be utilised during the migration process. This ensures a smoother transition while maintaining essential telephony services.
PBX co-existence allows legacy PBX systems to run alongside modern telephony solutions during the migration phase. This approach ensures minimal disruption to daily operations and provides time to transition users gradually.
Migration typically involves assessing current systems, planning the transition, implementing new solutions, and training users. Transparity’s expertise ensures a seamless migration tailored to your organisation’s needs.
Analogue devices can be integrated through gateways or adapters that connect them to modern telephony systems, ensuring their continued operation without needing to replace the devices.
Transparity’s partnership with Gamma provides access to market-leading rates, reliable services, and allows Transparity to be the single-point of contact for the full solution.
If you have existing agreements in place, Transparity can work with you to develop a migration plan that aligns with your contractual obligations, ensuring a timely and cost-effective transition.
Local PSTN survivability ensures telephony services remain operational during outages or network disruptions. This is especially critical for emergency services and compliance in specific regions.
