Keeping your solutions running smoothly with outstanding technical support when you need it
Dynamics holds information about the people at the heart of every organisation – the customers. Your customer data is your most valuable asset. It holds the key to growing your business and the answers to many of your most pressing questions. It houses the sales and marketing tools your team uses every day to find the right prospects and turn opportunities to customer wins.
Our managed services are designed to not only keep your Dynamics 365 Sales & Marketing and Power Platform solutions running smoothly, but also to give you access to outstanding technical support when you need it. This way, you can develop and innovate your solutions to be better than ever, giving your sales and marketing team a competitive advantage when they’re representing your organisation in the market.
Give your sales and marketing teams the tools they need to sell with agility and grow. Our Dynamics 365 Sales and Marketing Managed Service keeps the tools you rely on running smoothly, so you can focus on the things that matter like building customer relationships that last.
Get the support you need around the clock with guaranteed SLAs and experts on hand. Whether you need our experienced helpdesk to resolve everyday snags or want to enlist the help of a seasoned expert, our incident support is there when you need it.
Your sales and marketing team use technology every day to get the job done, and rely on your CRM to create unforgettable customer experiences. Your cultural DNA informs the configuration and operation of your CRM Sales & Marketing solutions so they need more than standard MSP break/fix support.
Get instant access to view and download your billing and licensing information through our Control Centre Portal with annual licensing reviews to make sure you’re only paying for what you need. Instead of raising a ticket with the helpdesk, you’ll be assigned a dedicated administrator to offer you a familiar face for licensing queries.
Microsoft’s extensive technology stack offers solutions for every business. Microsoft Dynamics is a powerful set of tools with a range of licensing options. We offer an annual review to make sure you’re on the right licensing for you, so your licensing is always optimised for your configuration, utilisation and spend.
Access our Training and Adoption Portal (TAO) for on-demand learning with 1500+ hours of training videos and course content. Empower your team to maximise Dynamics 365 use, allowing them to learn independently and test their knowledge through quizzes.
Our experts will conduct an in-depth review of your licensing every 6 months to make sure your licensing is optimised against your spend. We’ll provide a report highlighting key areas of improvement so you always know where you stand.
Our security specialists review your Azure Active Directory identity system every three months, ensuring user access stays current and secure. We follow Zero Trust principles, and if issues are found, we provide hands-on support for remediation as needed.
You’ll have your very own assigned Service Delivery Manager to make sure everything stays running smoothly. They’ll provide monthly service reports and quarterly activity summaries including trends, areas of concern and improvement recommendations.
We’re proud to hold all six Microsoft Partner Designations and Azure Expert MSP status, firmly placing Transparity amongst the most accredited Microsoft Partners in the world.
With decades of combined experience our industry-leading technical experts pride themselves on delivering exceptional customer outcomes and creating long-term partnerships.
Although Microsoft Dynamics delivers diverse capabilities, not all organisations have the in-house skills for continuous lifecycle management. Managed Services for Microsoft Dynamics 365 refer to continued support and management provided by a trusted and skilled service provider. These services help organisations maintain, optimize, and manage their Microsoft Dynamics applications.
Service management in Dynamics 365 refers to the processes and practices involved in overseeing and improving the delivery of services within the Dynamics 365 platform.
All of our managed services are tailored to our customer needs. We work with our customers in partnership to ensure we provide the right level of managed service for their business needs. Please contact us to receive a tailored quote from our expert team.
