“AI isn’t magic”: Making it Work for Insurance with Charles Taylor InsureTech

Beyond the buzzwords: The practical AI tools transforming the insurance industry

The insurance industry is drowning in data, and manual processes just aren’t cutting it anymore. In this episode, we sit down with Reiss Gavin from Charles Taylor InsureTech to uncover how they’re breaking free from legacy systems to drive real innovation.

We dive deep into the creation of Bordereaux Sync, a game-changing solution built with the Transparity AI Factory that automates the headache of data cleansing and validation. Reiss shares the challenges facing the industry and his insights on the road ahead, including the AI-generated challenges coming next.

In this episode:

From chaos to clarity: How to operationalise data cleansing and governance without the months-long headache.
Real-world deployment: Leveraging AI to solve persistent bottlenecks in claims automation, underwriting accuracy, and fraud detection.
Architecture over hype: Why successful AI integration depends on strategic collaboration and domain expertise, not just throwing more tech at the problem.

Meet the Speakers

Hillary Batchelder

Microsoft Alliances Director, Transparity

Hillary is an Microsoft Alliances Director at Transparity, specialising in business and technology transformation. With a strong background in Microsoft —including six years at Microsoft—Hillary brings a wealth of experience in navigating Microsoft and building relationships. Hillary has been at the forefront of strengthening our relationship with Microsoft, and helping clients to enable the newest AI technologies—such as Copilot, agents, and Azure AI—ensuring safe, rapid adoption that drives meaningful business transformation.

Reiss Gavin

Head of Application Development and Delivery, Charles Taylor

Reiss Gavin is the Head of London Market Application Development and Delivery at Charles Taylor InsureTech. He has been responsible for the launch of Bordereaux Sync, a powerful new AI tool for smarter Bordereaux Management developed by Charles Taylor InsureTech in partnership with Microsoft.

“AI isn’t magic”: Making it Work for Insurance with Charles Taylor InsureTech

Beyond the buzzwords: The practical AI tools transforming the insurance industry

Meet the Speakers

Hillary Batchelder

Reiss Gavin

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