The Future of the Contact Centre

On-Demand

Leverage Microsoft to provide seamless customer experience

Delivering outstanding customer experience is no longer a nice to have, it is crucial to the success of any business. The key to providing a seamless and exceptional experience is ensuring that it's easy for customers to contact you and empowering support staff with the information and infrastructure they need to provide a 5* experience.

We've been working with our customers to transform the way they support their customers by having the right technology in place, and we're here to show you how you can achieve the same in our upcoming webinar.

Join our experts as we discuss:

💭 The common challenges facing businesses building and enhancing Contact Centres
📞 A look at how some organisations are transforming their Contact Centre's with Microsoft Technology
🚀 How to overcome potential objections you may face when building or investing in a Contact Centre

During this webinar, we will be putting a particular focus on how Contact Centres are being adopted within Financial Services, Professional Services, Non-Profits and Public Sector organisations.

Meet the Speakers

Jessica Pattison

Digital Work: Practice Group Director, Transparity
Jess runs the Digital Work practice here at Transparity. She has years of experience in the Microsoft ecosystem, and helps business navigate their Digital Work project by working with the team at Transparity to make it a reality.

Ian Sanders

Head of Modern Communications, Transparity
Ian heads up Modern Communications at Transparity, and has driven strategic initiatives that re-imagine communication infrastructures using Microsoft Teams and the broader Microsoft 365 ecosystem.

Craig

Solutions Architect: Dynamics 365, Transparity
Craig is a Dynamics 365 expert with years of experience in helping customers make the most of their data and CRM.

Other Events You May Be Interested In

May14Thu
Webinar

The Future of Quality Engineering – Making AI‑Driven Testing Real

12:00 - 13:00
Virtual
Apr30Thu
Webinar

Inside the Frontier Firm: How Tilt accelerated AI transformation with Microsoft AI

12:00 - 13:00
Virtual
[mwai_chatbot id="chatbot-8s20vg"]
Skip to content