Transparity has officially achieved the Microsoft Solutions Partner designation for Support Services. Announced at Microsoft Ignite 2025, this badge is so much more than a shiny sticker from Microsoft. It’s proof that we’re delivering real, enterprise-grade end-to-end support for our customers across the full Microsoft stack. This accolade, in addition to our other Microsoft accreditations, maintains our position as the UK’s most decorated pureplay partner.
A Proper Stamp of Approval
Earning this designation wasn’t just a tick-box exercise. Microsoft asked an independent third party to put our skills to the test. They ran a comprehensive assessment that scrutinised our day-to-day support delivery and our credentials as a Cloud Solution Provider (CSP).
We had to prove that our processes are solid, our team is top-tier, and our commitment to our clients is non-negotiable. We opened up our ticketing systems and operational methods to show that we’re built for this.
“This proves the incredible strength of our partnership with Microsoft, but more importantly, it means our customers get seamless, robust support exactly when they need it. We deliver security that evolves with you and scalable solutions that fit your enterprise perfectly. This recognition underlines our absolute commitment to excellence, helping you stop firefighting IT issues and start driving secure growth.”
Emily Faupel, Alliances Director
The audit results
To land this designation, we needed to demonstrate our capabilities across our Service Desk, Security Operations Centre (SOC), and Customer Success Management (CSM) teams. The auditors looked at three core questions: Can we support customers? Are we doing it effectively? Are we doing it well?
We passed the two-part audit with zero action items. During the assessment year, we proved our ability to handle complex issues at scale:
- High volume, high resolution: Our teams handled around 61,000 tickets.
- Rare escalations: Only 0.48% of tickets needed escalation to Microsoft, meaning we efficiently resolve the vast majority of issues in-house.
- Consistent satisfaction: Our customer survey scores never dipped below an average of 4.7 out of 5.
What This Actually Means for You
So, what does this mean for your business day-to-day? In a nutshell: smoother support, speedier resolutions, and fewer headaches.
Direct access to experts
We now have an exclusive, prioritised line to Microsoft’s top-tier support engineers. When a complex technical challenge pops up, we bypass the usual back-and-forth and get a direct connection to the people who can fix it.
Performance-based cost savings
Faster resolutions mean less downtime. That translates to more productivity, greater system stability, and confidence that your operations remain secure and compliant.
“Earning this Microsoft Solutions Partner designation directly reflects the relentless dedication of our support team. Every single day they focus on making your IT infrastructure reliable, secure, and efficient. For our customers it means an even better experience. Faster resolutions, scalable solutions, and the peace of mind that comes from working with trusted experts who genuinely care about keeping your operations moving forward.”
Alex Anderson, Head of Support
100% Microsoft. 0% hard sell.
This achievement joins our wider portfolio of credentials, reinforcing our position as the UK’s most accredited Microsoft pureplay partner. We work with complex, enterprise organisations who can’t afford to take risks.
Our only focus is Microsoft. Whether you need to modernise legacy systems, build a secure cloud, explore AI solutions or anything else across the Microsoft stack, we give you honest advice and hands-on support that feels refreshingly straightforward. We’re the only partner you need.
Extensive IT support services from our dedicated team of Microsoft Cloud specialists available around the clock
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